Mobile FAQ

1. What is eTickets and what does it mean for mobile?

It’s your tickets, your way: Print at home OR get in with your smartphone. You decide! Just remember: While you can print the same ticket you put on your phone, the first one scanned at the venue is the only one that will work. First choose eTickets delivery option when you buy your ticket (available for select events). Then get in with the free Ticketmaster app: download the app on your smartphone and go to My Tickets to view your tickets. Or get in without the app: Sign in to Ticketmaster on your smartphone, select your order and bookmark your ticket. Important: you can view/bookmark your ticket before the event to save it on your phone so you’re good to go at the venue, even without a signal! For mobile web, if you can’t see your bookmarked tickets on your phone, it could be that you deleted the bookmark when you cleared your browser history. Just go online, open the bookmark, and hit refresh. Important: ensure your ticket is on your phone at the event – wait until after the event to clear your browser history. When viewing the ticket carousel (individual tickets) from an iPhone and the order is enabled with eTickets, you’ll have the option to add your tickets to Passbook one-at-a-time.

2. Resale

How do I know if I can sell my tickets and what are these steps?

You will see a sell button on the mobile ticket. In order to sell the tickets, you must do the following: select the ticket(s) that you want to sell and set your price. Next, enter your checking account information so that you can get paid. Lastly, review your tickets and list!

Do I have to sell all of my tickets at the same price? You can sell tickets at different prices by listing them separately (every ticket in a single listing must be the same price).

Can I remove my listing or change my price after I list my tickets? Yes! You can do it directly from your smartphone.

For more info, check out at the FAQ here: http://www.ticketmaster.com/h/help.html?ans_id=15...

3. What do I do if I can’t see the ticket I just bought on my phone?

If you’re using the app, make sure you have the latest version installed. If that doesn’t work, try signing out and then signing back in. Not using the app? Sign out of Ticketmaster and sign in. If you still don’t see your ticket, Fan Support may know if there’s a temporary system issue. 4. Can I send my tickets to a friend for free? Yes! If the venue offers Ticket Transfer you can forward tickets to friends before the event. To check if Ticket Transfer is available sign into your Ticketmaster account from your phone and go to your orders. Press the order number, and if the ticket states “Transfer” under eligibility, you’re all set. If you don’t see “Transfer under eligibility, Ticket Transfer is not available. Learn more about Ticket Transfer 5. Can I use my gift card and/or voucher to purchase tickets on my mobile device? At this time, mobile does not accept Gift Cards. 6. Is it possible to upgrade my seats after I purchase? Yes! For select events, you can upgrade your seat once receiving your order confirmation. Once receiving your order confirmation, you will have the ability to opt-in for seat upgrades by entering your phone number. You will receive a text message with an alert to upgrade your seats before the event begins.

7. What is TicketFast + Mobile Entry?

It's your tickets, your way:

Print at home OR get in with your smartphone. You decide!

Just remember: While you can print the same ticket you put on your phone, the first one scanned at the venue is the only one that will work.

8. How do I get in with my smartphone (mobile entry)?

First choose the TicketFast + Mobile Entry delivery option when you buy your ticket (available for select events).

Then get the FREE Ticketmaster app:

Download the app on your smartphone and go to Orders -> My Tickets to view your ticket.

Or get in without the app:

Sign in to My Ticketmaster on your smartphone, select your order, and bookmark your ticket.

Important: you can view/bookmark your ticket before the event to save it on your phone so you're good to go at the venue, even without a signal!

9. Is TicketFast + Mobile Entry available for all events?

Not all venues offer TicketFast + Mobile Entry... yet. But we're working on that!

10. What do I do if I can't I see the ticket I just bought on my phone?

If you're using the app, make sure you have the latest version installed. If that doesn't work, try signing out and then signing back in.

Not using the app? Sign out of My Ticketmaster and sign back in.

If you still don't see your ticket, Fan Support may know if there's a temporary system issue.

10. Why can't I see the ticket I bookmarked on my phone?

It could be you deleted the bookmark by clearing your browser history. Just go online, open the bookmark, and hit refresh.

Important: ensure your ticket is on your phone at the event - wait till after the event to clear your browser history.

11. Can I use TicketFast + Mobile Entry if I'm buying tickets for friends?

Yes, and you have a few ways to get their tickets to them!

If the venue offers Ticket Transfer you can forward tickets to friends before the event. To check if Ticket Transfer is available for your event, go to Order History in My Ticketmaster from your PC, click the order number, and look for the "Transfer Tickets" button. If you don't see the button, Ticket Transfer is not available.

12. If Ticket Transfer isn't an option...

You can print TicketFast tickets and give them to your friends. Go to Order History in My Ticketmaster from your PC, click the order number, and click "View & Print Tickets".

Or you can just keep the tickets on your phone and scroll through them at the venue to get everyone in as a group.

13. What if my ticket won't scan at the venue?

Turn the screen brightness up all the way. If that doesn't work, they'll get you in by entering the number below the barcode manually.