The Box Office is currently situated at 16 – 18 Horse Fair, Bristol Street, Birmingham, B1 1DB. 12-4pm Monday – Saturday Closed – Sunday Opening times will be different on bank holidays, so do check.
Street parking in Birmingham City Centre is limited
Nearest rail: Birmingham New Street (National travel) Moor Street (local travel) The nearest train station is Birmingham New Street station but both Snow Hill and Moor Street stations are within a 10 minute walk. Bus Routes: All buses into the city centre are within short walking distance.
Tickets left for collection can be picked up on the door, on the day of the event, from when doors open. This is usually 19:00. Please take the Ticketmaster reference number and the card used as payment with you. The card holder will need to sign for the tickets. If the card holder is not present then a FORMAL letter of authorisation must be given to whoever is. This person must then bring some ID in order to prove they are the named person. This formal letter should state that 'I..(enter cardholder's name)...authorize..(enter person collecting tickets name)...to collect the ticket(s) on my behalf', it must include the confirmation number given at the time of booking, the last 4 digits and the issue number of the card they were booked on and be signed by the card holder. This is a legal document designed to protect you from fraudulent use of your card, therefore, a poorly scribbled note on a scrap of paper will not suffice. TICKETS WILL NOT BE RELEASED TO YOU WITHOUT ANY OF THE ABOVE SO PLEASE ENSURE YOU BRING IT WITH YOU.
Patrons are asked to remain seated at all times in the balcony. If you wish to stand you can do so behind the seated area.