Refund & Exchange Policy (exceptions noted below*)
Refunds and exchanges are available for tickets for participating venues and teams.
Get a full refund on tickets for participating venues and teams if you change your mind within 72 hours of purchase. If eligible, a refund link will appear in the order details page of your TM account.
Don't suffer from seat envy. If you see seats you prefer that are the same price or higher for your event, call 800-653-8000 to exchange the ones you have. One exchange per person, per event.
We can't refund or exchange tickets for events that are less than 7 days away, and we can't refund or exchange resale ticket purchases for Fan-to-Fan Resale events.
Some non-participating venues (and artists, teams, etc.) have a "no refunds or exchanges" policy. But if the event is close and you can't make it, we'll do everything we can to help. Contact us!
Refunds for Canceled Events
We'll contact you and issue a refund automatically, including all fees (except UPS and fees on certain Major League Baseball purchases).
Refunds for Rescheduled Events
We'll contact you with the new date and time ASAP. Can't make it? Refunds are up to the artist, team, venue, or promoter - but we'll do everything we can to help. Contact us!
*Exceptions to the Refund & Exchange Policy
Exceptions include VIP, Platinum, and other premium tickets; resale tickets; tickets purchased with additional items or bundled products; tickets later discounted; and tickets for participating teams' away games. For ticket insurance refunds please contact the insurance provider.